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We respect your privacy

Information collected on this site is not sold or knowingly disclosed to third parties or reused by us without your permission. Any information you give to us will be held with care and not used in ways that you have not consented to.  We treat the information we gather on this site just as if you were doing business with us in person, that is, we only request enough information to promptly, politely and accurately process the transaction.  You will be provided a receipt for proof of your purchase, for tracking and accounting purposes.
 
What information do we collect?
We collect information from you when you register on our site or fill out a form. 
If you are making a purchase, you will be asked to enter your name and e-mail address.
We can only see what you type in for that name address contact information and any separate billing address information.
We do NOT see your entire credit card or Pay Pal number unless we enter it for you, in which case we will be on the phone directly with you
and no one else.  If you don't give us a phone number or email address, we won't have any way to contact you with shipping
information such as tracking numbers or order numbers.

We can see a transaction ID, and we can refund money to you - basically reverse the payment up to the full purchase price -
but we can never bill any more to your original purchase transaction.  If you ask us to update your order and add to it, we will
have to call you to reinput the credit information,  as we can not ship items that have a balance due.

Additional purchases are just that - additional purchases.  They will require the payment method information be re-entered.
Even if we do know your name and address, we still  have to call you and re input the payment information OR you have
to log in to your account and purchase the item(s) yourself.  While the system might remember who you are -
if you saved your login information - it will not remember your credit card or PayPal information. Neither will we retain that information,
beyond what is required to document who bought what, where it was shipped, and when. Which is helpful to you if you need
to contact a product manufacturer, or need a proof of purchase (a reprint of a receipt). 

 Our web site does use cookies to help us identify which products and services people buy, and which they do not. 
Most will be placed or used by our Web Host (Network Solutions, a Web dot com company) or by our catalog sources.

We use tracemyip and statcounter to view where our customers are shopping from, and what they are looking for.
They tell use about the search engines and browsers you used to find us, they let us know if you are on a table or a PC.
 They tell us if we offered a product you were looking for, and help us deduce which products nobody is looking for.

You may always visit and shop our site anonymously, but for your protection all purchases will require identification procedures that are
standard for online payment gateways.  You can always delete any cookies and clean your browser's temporary cache to
remove cookies you do not want.

Sites that are linked to ours for shopping purposes have their own collection policies. 
Sites which we have links with or resell items for include COAST Distribution, Dometic USA, 
NTP Via, Pantera Sales and Stag Parkway at this time. 
 
What do we use your information for?
 
Any of the information we collect from you may be used in one of the following ways:
  • To personalize you experience (your information helps us better respond to your individual needs, so we can suggest items you may need to complete your project)
  • To improve our website (we observe the keywords used on searches that land on our site to improve our website offerings based on the information and feedback we receive from you)
  • To improve our customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions in a secure and efficient manner.  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason, without your consent, other than for the express purpose of delivering the purchased product or service requested by you.
  • To send emails   The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related products or service information. We definitely do our best to send copies of all purchase information and tracking to the email address you provide us.
  • You can unsubscribe from receiving future emails by contacting us.  We will always remove your email contact information from our mailing lists as soon as we know we have requested we do so.  We don't mail useless information, so it's possible you will never hear from us at all other than when you make a purchase.
  • To administer a contest, promotion, survey, or other site feature
  • To keep our site secure

 

How do we protect your information?
 
  Our Identity has been validated, and website is 128-bit secure for online transactions. 
 
You may review our Network Solutions verification information by clicking on the NS Secure icon on the left side of our pages, so that you may know we are
who we say we are.
 
We use Network Solutions, LLC as we believe they are recognized as a secure e-commerce solution, and have not willfully violated any of the WYSIWYG website construction methods offered by Network Solutions.   When you see the "https:" at the top of your screen, or, the lock symbol at the bottom of your screen, you are using a secure connection from your machine to the NetSol servers.  This is intended to to provide an encrypted communication channel, and secure identification of the Network Solutions web servers, and intended to disallow electronic eavesdropping or man-in-the-middle information harvesting by parties other than those required to process your transactions.
 
Do we disclose any information to outside parties?
 
We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information. 
This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, such as PayPal or your own credit card company,
so long as those parties agree to keep this information confidential.  Their policies are their own, and you can contact them to learn more about those.  We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others rights, property, or safety.  However, no personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.  When you exit our site to one of our vendors, you must input your own information to complete a new transaction. 

We do ask you to keep our linking intact so that our business name remains displayed on the new pages.  If you are using the links we trust to our online retail partners,
you will still see our company their pages, and so know you are at the correct spot on the web, with a company we trust.
 
Third Party Links
We may include or offer third party products or services on our website.  These third party sites have separate and independent privacy policies.  We therefore have no responsibility for the content or activities on these linked sites.  Nonetheless, we seek to protect the integrity of our site, and welcome any feedback you may have about these sites.
 
Online Privacy Policy Only
Our online privacy policy applies only to information collected through our website. 
 
Customer Tracking
We use standard website development tools, such as Google Analytics, Yahoo, TraceMyIp.org, statscounter.com, and Bing for development of our website.  Those are considered 3rd party cookies and are intended for anonymous counting of visitors through our site. Any information gathered by these programs is intended to help us figure out what products are selling well, so that we may keep our offerings relevant to the search terms that are trending.  We update our inventory based on sales history. 
 
Your consent
By using our website, you consent to our privacy policy.  We believe this policy is fair, and meets what appears to be a standard and acceptable
practice for online retail at the time it was written. The intent is to protect our customers, as well as ourselves.
Any further questions regarding cookies and these policies would have to go to our online Web Host, Network Solutions (A Web dot com company)
as the integrity of this site and all it's transactions and information is ultimately up to them. We are only responsible for the content we add to pages they provide,
using the web tools they provide.  
.
 
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post these changes on this page.
 
 
This policy was last updated January 2017.
 
Contacting Us
 
 If there are any questions regarding this privacy policy, you may contact us at
Eldon RV Repair and Mobile Service
147 CR2240
Greenville, TX 75402
903-455-0780
 
 
 
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